The details
Policies
The terms you are agreeing to when you book, in plain language.
These terms are current as of the date shown. If anything here conflicts with what we agreed with you directly, what we agreed with you wins.
Booking and confirmation
A booking is confirmed when we have accepted it — immediately for cash bookings, and when your card payment clears for card bookings. The arrival time we show you at booking is provisional: we allocate the team and confirm the time with you before the day, and we will tell you if it changes.
Prices
The price is fixed at the moment you book and is shown in full before you pay. It covers the service and any add-ons you selected. If a job turns out to be substantially different from what was booked — a much larger property, or a condition we could not have known about — we will stop, explain, and agree a price with you before continuing rather than adding a charge afterwards.
Payment
Card payments are taken at the time of booking through a secure hosted checkout. We never see or store your card details. Cash bookings are paid to the team when the job is done. We do not store card details for future use, and we do not take recurring payments.
Cancellations and changes
Cancel or reschedule free of charge up to 12 hours before your slot by calling or messaging us on WhatsApp. Inside 12 hours we charge 50% of the visit, because the team is already assigned and travelling. If we have to cancel or move a booking, we will tell you as soon as we know and refund you in full where you have already paid.
Access
Tell us how to get in when you book — a gate code, a key with security, or a neighbour. If we cannot access the property at the agreed time and cannot reach you, the visit is treated as a cancellation inside 12 hours.
Our work and your property
Our professionals are directly employed rather than subcontracted. If something is damaged, tell us straight away and we will put it right with you directly. Please put away anything irreplaceable or highly fragile before we arrive — we will treat your home carefully, but some things should not be a cleaner’s risk to carry.
If something is wrong
Tell us within 24 hours and we will come back and put it right at no charge. If you would rather have money back than a revisit, say so and we will discuss it.
Your information
What we collect
When you book we collect your name, email address, mobile number, the address to be cleaned, and any access notes you give us. That is what we need to turn up at the right place and tell you we are coming.
Who we share it with
Our payment provider processes card payments and sees what it needs to take the payment — we never receive your card number. Our email provider sends your confirmation. Our cleaning team is given the address and access notes for the job they are doing. We do not sell your information, and we do not share it for anyone else’s marketing.
Cookies and advertising
This site sets no advertising cookies unless you allow them. If you do, Google, Meta, LinkedIn and TikTok are told which pages you looked at and, when you book, the service, the amount and the booking reference — never your name, address, phone number or email. You can change your mind at any time using “Advertising preferences” at the bottom of any page, which switches the measurement off and deletes what it stored.
How long we keep it
We keep booking records for as long as we need them for accounting and for handling any dispute. If you would like your details removed, message us and we will remove what we are not required to keep.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Message or email us and we will deal with it.
Questions about any of this?
Message us and a person will answer.
Chat with us on WhatsApp